Shipping policy

Thank you for shopping with Glow Up! Here's everything you need to know about how we ship your orders.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Destinations

We currently ship within South Africa. International shipping will be available soon — stay tuned!

Delivery Times

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days (where available)

Shipping Rates

Shipping rates are calculated at checkout based on your location and order size. We offer free standard shipping on orders over [your threshold, e.g. R500].

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Delays

Glow Up is not responsible for delays caused by courier services, weather conditions, or circumstances beyond our control. If your order is significantly delayed, please contact us and we will assist you.

Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your email address] and we will resolve the issue promptly.